1. Cancellation requests
You may request cancellation before the paid plan is activated or before any included service has started. Contact us immediately with your registered mobile number, payment reference, plan name, payment date, and reason for cancellation.
Once a plan is activated and resume work, consultation, job information, interview guidance, scheduling, priority processing, or another included service has started, cancellation may not be available for the portion already delivered.
2. Eligible refunds
A refund may be approved for a duplicate payment, an amount debited where our records confirm that no plan was activated, a payment made for an unavailable service, or another verified billing error attributable to us.
Refund eligibility is assessed using payment-gateway records, account activity, service-delivery logs, communications, and any benefit already used.
3. Non-refundable cases
Refunds are generally not provided because a candidate did not receive an interview, was rejected, did not attend an interview, declined an opportunity, provided incorrect information, changed their mind after service delivery began, or did not secure employment. Recruitment outcomes depend on candidate suitability and independent employer decisions.
Placement or consultancy charges already earned after a successful placement are non-refundable except where required by applicable law or agreed in writing.
4. Refund process and timeline
Send the refund request within 7 calendar days of the relevant payment or billing issue. We normally acknowledge requests within 2 business days and communicate the decision after verification.
Approved refunds are initiated to the original payment method. After initiation, the payment gateway or bank may take approximately 5 to 10 business days to reflect the amount. Banking delays are outside our direct control.
5. Failed or pending transactions
If an amount is debited but the transaction is marked failed or pending, first allow the bank or payment gateway's normal reconciliation period. If the amount is not automatically reversed and the plan is not activated, contact us with the payment reference so we can investigate.
6. How to request
Email noreply@arjunjobs.com or call +91 81055 56789. Include the registered name, mobile number, payment ID, amount, date, plan, and a short explanation. Do not share your OTP, UPI PIN, card PIN, or banking password.